How can we help?
Find practical guidance for setting up Orchard, managing properties and tenancies, recording rent, handling maintenance, using Orchard ID and managing your account.
Start with a topic
These topics and article counts come directly from Orchard’s existing Help Centre.
Getting started
Set up your account and learn the main Orchard workspace.
- Plan work with the Scheduler
- Start using Orchard as a property manager
- Choose between manual setup and the Import Wizard
Properties and tenancies
Add properties, invite tenants and maintain tenancy records.
- Add a property manually
- Import existing property and tenant records
- Add a tenant and create a tenancy
Rent, transactions and reminders
Record tenancy activity, review balances and configure reminders.
- Record a rent payment or tenancy charge
- Configure automated rent reminders
- Correct or remove a transaction
Maintenance and files
Report property issues and keep authorised documents available.
- Report a maintenance issue from your tenant account
- Log and manage a property maintenance ticket
- Understand the difference between maintenance tickets and Orchard support tickets
Reports and property insights
Generate reports and understand the records behind Orchard insights.
- Generate a Property Performance Report
- Understand the Property Health Report
- Improve the records used by reports and Property Health
Orchard ID and Rent Record
Understand the experimental Rent Record signal and tenant-controlled sharing.
- Understand Orchard ID and your Rent Record
- Create a scoped Orchard ID share code
- Check a tenant Rent Record with a share code
Account, billing, privacy and support
Manage account access, subscriptions, exports and support requests.
- Manage your account and push notifications
- Manage your Orchard subscription through Stripe
- Protect your account, change your password or recover access
Common places to begin
Featured and frequently opened guidance from the Orchard Help Centre.
Start using Orchard as a property manager
Set up the core records and preferences needed to begin managing a portfolio in Orchard.
Sign in to read Properties and tenanciesImport existing property and tenant records
Use Import Wizard to validate and add property, tenant, lease and payment setup records in bulk.
Sign in to read Getting startedPlan work with the Scheduler
Use one calendar for inspections, renewals, follow-ups and important rental dates.
Sign in to read Properties and tenanciesAdd a property manually
Create a property record and review its core address, currency and operating information.
Sign in to read Reports and property insightsGenerate a Property Performance Report
Choose a property and reporting period, review the source information and produce a downloadable report.
Sign in to read Orchard ID and Rent RecordUnderstand Orchard ID and your Rent Record
Learn how Orchard connects tenancy history to a tenant-controlled identifier and Rent Record.
Sign in to readHelp that matches how you use Orchard
Property managers
Learn how to configure your portfolio, import records, manage tenancies, record rent, resolve maintenance and understand performance.
Sign in as a managerTenants
Find guidance for proposed tenancies, rent records, maintenance requests, Orchard ID sharing and account access.
Sign in as a tenantStill need a hand?
Recover account access, contact Orchard, or submit a privacy request through the appropriate secure route.